About Us

Leadtail is a small and agile team of marketers and digital specialists with a unique approach to social media for B2B brands. 

The Workflow Manager will work on a variety of tasks, both independently and as part of a fun and collaborative team. This role is a great opportunity to develop your skills, or start a career transition, with a people-centered, B2B social media marketing organization.

Role Overview
As a Workflow Manager, you will balance client-facing responsibilities with internal coordination, acting as a vital bridge between our clients and the Leadtail team. Reporting to the Head of Operations, you will play a pivotal role in ensuring we deliver the quality of work, results, and relationships for which we have become known.

Location: REMOTE  | Type: Full-Time (30+ hrs/week)

Rate: $30-35/hr 

Hours: Must be available during Pacific business hours (9am – 5pm PT)

Key Responsibilities

  • Serve as a key partner to Account Managers, dedicating approximately 50% of your time to direct client interaction and the remainder to internal coordination.
  • Identify client needs from routine calls, Slack messages, and work requests and create detailed tickets for the team in Monday.com
  • In coordination with the Client, Account Manager, and Studios Team, build out monthly social media calendars and campaign plans.
  • Proactively follow up on open items in your client portfolio; provide timely updates and feedback to ensure projects remain on track.
  • Conduct thorough reviews of completed work, provide feedback to internal teams, and manage revisions.
  • Deliver completed work to clients, guiding them through feedback cycles 
  • Collaborate closely with Account Operations to identify emerging client needs and refine existing processes, workflows, and templates.
  • Manage various internal client operations activities within Slack, Monday, Sprout Social, and other tools as needed. (e.g. tagging posts in Sprout, running and analyzing reports on post/campaign performance, providing input to social listening setup, etc.)

What We’re Looking For

  • Demonstrated experience in a client-facing or project management role, ideally within a technology or social media-focused organization..
  • Proficiency with task management systems (e.g., Monday, Wrike, Asana) and a knack for managing detailed operational processes.
  • Strong communication skills, with the ability to clearly convey project statuses, timelines, and expectations to both clients and internal teams.
  • A keen eye for detail and a commitment to excellence in project execution and client service.
  • Experience or a strong interest in social media strategy, campaign management, and engagement, complemented by a basic understanding of the major platforms (X, LinkedIn, Instagram, YouTube, TikTok).
  • Ability to provide mentorship and support to junior team members, fostering a culture of learning and growth.

Not Just Another Job

This role is an opportunity to deepen your expertise in social media and client service, with potential pathways to account management positions within our agency. It’s suited for those who thrive in dynamic situations and are eager to play a critical role in the success of our clients and our team.